Technical Support
You are through to the customer support section of the website. Below are help lines and email/website details for the main brands of baby safety products that you may be seeking technical support for.
BEBETEL TECHNICAL SUPPORT:
Helpline : Contact Manufacturer in Switzerland +41 (0) 566484040
BABYSENSE II:
Helpline: 0870 3500 919
BT TECHNICAL SUPPORT:
Helpline: 08702 404745
IVIEW BABY MONITOR:
Helpline: 0870 3500 919
PHILIPS
Helpline: 0870 9009070
SUMMER INFANT TECHNICAL SUPPORT:
Helpline: 020 8420 4429
SWANN TECHNICAL SUPPORT: Helpline: 0208 358 6656 (open 9.30am - 5pm)
Email: swannsupport@unlimted.com
TOMMEE TIPPEE:
Helpline: 0500 979899 (Open 11am - 3pm)
Email: helpline@jackal.co.uk
TOMY TECHNICAL SUPPORT: Helpline: 02380 662600 (open 9am - 5pm)
TRANWO TECHNICAL SUPPORT:
Helpline: 01952 204422
Seven day product exchange:
What we will do:
If you return your product to us in its original packaging and resaleable condition within 14 working days of purchase, we will exchange it for something else, or refund your money.
What we cannot do:
- When the product has been specially ordered for you the 14 day product exchange does not apply
- When the product has been tampered with, or is not in resaleable condition the 14 day product exchange does not apply.
Please return with the original (or copy) invoice and a covering note explaining why you want an exchange or refund.
More than 28 days old:
All products carry a minimum 1 year guarantee. Once your baby safety product is more than 28 days old, and it is found faulty, we will repair it free of charge. It may take up to 4 weeks for repairs to be undertaken, depending on the complexity of the problem and the availability of spares.
Within 28 days of buying your product:
If you think your baby safety product is faulty within 28 days of purchase, please contact us. We can offer you a prompt replacement or repair.
We will only replace when the faulty product is in 'as new' condition, complete with the original box, packaging, supplied accessories, and a copy of your invoice. In the event that you return good to us that are not in pristine condition, save for any manufacturing defects that may have caused you to return the goods to us, we will offer you a replacement value for the goods.
In the event of goods being returned to us, the responsibility for payment of delivery, rests with you, the customer.
Every care should be taken when selecting baby safety products in terms of compatibility with operating systems. If in doubt, please contact us before purchasing.
Your statutory rights as a consumer are not affected.
Duplicate invoices:
Should you require a duplicate invoice, there is an administration fee of £20.00. Duplicates will be despatched only after payment has been received.
Please remember that your Baby Monitor is not a medical device. Never rely on it for your baby's safety and wellbeing. You should personally check your baby as frequently as necessary.
