International & Europe Shipping Service
We regularly ship by air to most international destinations. In all cases the delivery charges quoted on your order are estimates and we will confirm the actual cost following a specific quote for your order and destination. We will not refund any shipping charges once an order has been dispatched.
Acceptance and Return of Internationally Shipped Goods:
International Customers will be responsible for the cost of returning products to our Distribution Centre, unless your item is proven to be faulty.
You are totally reliable for all import or custom duties imposed by your Country’s Custom Officers.
If you are not prepared to accept the costs of returning items to us from outside the EU, please do not place an order.
You are responsible for ensuring the correct address is on your order as we cannot be held responsible for failed deliveries due to incorrect addresses. Once your order has been dispatched the address on the order cannot be changed.
Failed or Missed Deliveries:
We are not responsible for goods returned to our warehouse due to failed or missed delivered. Shipping charges will be non-refundable and getting an item resent to you will be at your cost.
Consumer Tax and VAT:
Orders shipped to addresses outside the EU will be shipped excluding VAT. Please Note: We do not supply VAT reclaim forms.
Customs and Local Duties:
We cannot and will not accept responsibility for any country Taxes and Duties imposed at your customs or entry port, please check locally before you order.
Order Refusal at Your Country
If products are barred from entry into your country, you will be responsible for all associated costs or return. Equally, if you refuse to accept a delivery made in accordance with your order, the full cost of resolving the matter must be met by you.
Important notice for international customers: Do not placed orders to be shipped outside the EU if you do not accept the above conditions.
We will only ship brand new boxed products which will be suitably wrapped/packed for the journey to avoid any damage in transit.
Please contact our Customer Service team for further details by email or firstname.lastname@example.org or call on +44 1778 562808.