FREQUENTLY ASKED QUESTIONS

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Delivery

How Do I Check The Delivery Cost Of My Items?

Your delivery charge is automatically added at the checkout based on your preferences and location. Delivery charges will change if you select an expedited shipping service or if you live outside of the UK. Please read our international shipping information page if you are purchasing from outside of the United Kingdom.

Do You Ship To My Country?

It is very likely we ship to your country, please select your required products and head to the checkout where we have a long list where we can ship to. If you have any special requests or questions, please do not hesitate to contact us directly.

When Will My Order Ship And What Are My Shipping Charges?

Dispatch of your item will be made ASAP and once arrangements have been made with a courier. A variable delivery charge will be applied at the checkout, according to the country of destination and the total weight of your order.

Order Status

How Do I Know My Order Has Been Received?

Once an order is received into our system, we will send you an order confirmation email to the address entered on the site’s secure checkout.

How Do I Track My Order?

You can check the status of your order at any time by logging into ‘My Account’ and selecting ‘Orders’.

My Order Hasn't Arrived?

Please contact our Customer Service team via the Contact Us page if your order has not been received within the time originally stated on your invoice. 

An Item Is Missing From My Delivery

Please contact our Customer Service team without delay via the Contact Us page if your order is incomplete or incorrect and we will be happy to assist you.

When Will My Pre-Order Arrive?

Your item will be dispatched as soon as we receive your product from the manufacturers. If the item is later than advised, please contact our Customer Service team via the Contact Us page.

My Account

How Do I Create An Account?

During checkout you will notice a checkbox with the option to create an account. We advise all customers create an account during placing their orders as you can benefit from our rewards points as well as being able to view the status of your orders within your account dashboard.

I Have Forgotten My Account Password

You can make a password reset request by clicking the relevant link during login, if you are still not sure then please do not hesitate to contact our support team who will be happy to assist you.

Pricing and Billing

I Need A Copy Of My Receipt Or Invoice

If your invoice or receipt has not been received or you require a VAT invoice, please contact our Customer Service team via the Contact Us page to have one sent directly to you.

When Will My Card Be Charged?

Your card or PayPal account is charged immediately on purchase. We will not ship orders until full payment has been received.

Guarantees

Privacy Policy

We will never sell, share or rent your information with any other parties. This site collects information by the way of cookies from our users at several different points on the website, however, you will have the option to accept or decline this collection of information. All information regarding the data we collect and the way in which we use it can be found within our full Privacy Policy.

Security

We take security and the protection of private information very seriously. All transactions are handled securely through the use of Secure Socket Layer (SSL) protocol which ensures that all transmitted data is encrypted and made unreadable during transfer.

Returns

If you would like to return an item to us, please read our returns page for full details.

Prices

All prices on our website are guaranteed to be fair and accurate in our industry, they will not alter from the time of your purchase to the time you are charged.